Support Center

We’re dedicated to offering every customer the best security solutions in the industry. With that comes a commitment to first-class service and support. While we aim for a completely flawless experience, questions are bound to come up. Our Customer Support Specialists are available and ready to assist.

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Support Portal Login

Sign in to our easy-to-use portal where you can browse our knowledge base to quickly find solutions. Our ticketing dashboard lets you easily submit and track your support requests, with an optimized and streamlined ticket submission process.

Product Support Portal

Solution Email & Online Phone
UltraDDoS Protect, UltraWAF & UltraBot Protect
  • 24/7 support
1-844-929-0808
Option 1
Option 1
UltraDNS & UltraDNS Firewall
  • 24/7 support
1-844-929-0808
Option 1
Option 2
Security Intelligence & UltraThreat Feeds
  • 8 AM ET - 8 PM ET, Mon - Fri
  • 11 AM ET - 8 PM ET, Sat - Sun
  • after hours paging
1-844-929-0808
Option 1
Option 3
Web Performance Monitoring & Load Testing
  • 8 AM ET - 8 PM ET, Mon - Fri
  • 11 AM ET - 8 PM ET, Sat
  • after hours paging
1-844-929-0808
Option 1
Option 4
IP GeoPoint & IP Reputation
  • 24/7 support
1-844-929-0808
Option 1
Option 5
UltraDNS Sales Support
  • 24/7 support
1-844-929-0808
Option 2
Billing Support
  • 24/7 support
1-844-929-0808
Option 3
"Pleasant service, the support specialist helped me out right away. Neustar has always had the best customer service of any vendor I have worked with over the last 30 years."
Senior Engineer
Large Enterprise Entertainment Company
"I got help quickly with Neustar’s customer support, no long wait. The support specialist quickly understood my request and knew exactly how to assist me. She was awesome!!!!"
Assistant Manager
Large Enterprise Technology Company
"The customer support specialist I spoke with was very knowledgeable and helpful! Thank you for the top notch customer service!"
Operations Manager
State and Local Government
"It was very speedy to get through the customer support menu and access support. The support specialist was excellent to work with!"
Engineering Architect
Large Enterprise Communications Company

 
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