Neustar Security Services UltraDNS Customers Have Spoken

UltraDNS is the Best Choice for Your Business

Our latest UltraDNS customer survey, carried out in October and November 2021 by independent consumer research firm, Enterprise Research Group, recorded all-time-high ratings for our enterprise-grade managed authoritative DNS service: 95% of the approximately 250 users who responded to the survey gave an overall satisfaction rating of 4 or 5 on a 5-point scale. This represents a 7% year-over-year increase, and an all-time high satisfaction score in the 12 years we’ve been conducting these surveys.

“This kind of increase in customer satisfaction ratings is almost unprecedented,” added Andy Hessabi, Founder and President of Enterprise Research Group. “It’s something we’ve rarely seen in our extensive research with technology firms.”

Customer Feedback

  • “It is the definition of reliability. Intelligent communications. I only recommend this company.”
  • “I have nothing but good experiences with UltraDNS to date.”
  • “The service is super resilient and always available, so I never have to call support. The service is also has very proactive monitoring which is a massive plus.”
  • “The interface is so easy to use and is intuitive, support has been phenomenal and DNS propagation always seems quick and reliable.”
  • “Support is always top notch and quick to respond. Services are solid and secure.”
  • “Any time I needed assistance they were prompt, courteous and knowledgeable.”

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